Shipping and Returns Policy
Shipping Policy
At Luxury Lace Hair, we are committed to providing fast and reliable shipping for all of our UK customers.
- Shipping Time: We offer standard shipping within the UK, with delivery estimated between 3-5 working days.
- Shipping Cost: A flat rate of £9.99 applies to all UK orders. This service is tracked, and you will receive a tracking number via email once your order is dispatched.
- International Shipping: At this time, we only ship within the UK. If you are interested in placing an international order, please email us at luxurylacehair@gmail.com to discuss shipping options and fees.
Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns under the following conditions:
- Condition: All returns must be in an unused and resellable condition. This means the hair must be unworn, unwashed, unaltered, and in its original packaging.
- Return Process: To initiate a return, please contact us at luxurylacehair@gmail.com within 14 days of receiving your order. Once your return is approved, we will provide you with instructions on how to send back the product.
- Refunds: Upon receiving and inspecting the returned item, we will process your refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If you have any questions about our Shipping and Returns Policy, please don't hesitate to contact us at luxurylacehair@gmail.com. We're here to help!