1. What types of hair extensions do you offer?
At Luxury Lace Hair, we offer high-quality wigs and hair bundles. Our products are made from 100% human hair, ensuring a natural look and feel.
2. How do I choose the right wig or bundle for me?
We recommend considering the following factors when choosing a wig or bundle: hair type (straight, wavy, curly), length, colour, and cap construction for wigs. If you're unsure, our customer service team is here to help you find the perfect match.
3. How long do your hair extensions last?
With proper care, our hair extensions can last anywhere from 3-4 years. The longevity depends on how well you maintain them.
4. Can I dye or colour the hair extensions?
Yes, you can dye or colour our hair extensions since they are made from 100% human hair. However, we recommend consulting a professional stylist to ensure the best results and to avoid damage.
5. How do I care for my hair extensions?
To maintain the quality of your hair extensions, follow these tips:
- Gently detangle your hair before washing.
- Use sulphate-free shampoos and conditioners.
- Avoid excessive heat styling.
- Store wigs on a mannequin head or in a silk/satin bag to maintain their shape.
6. Can I use heat styling tools on my hair extensions?
Yes, you can use heat styling tools on our hair extensions. However, we recommend using a heat protectant spray and keeping the temperature at a moderate level to avoid damaging the hair.
7. How do I install the hair bundles?
Hair bundles can be installed using various methods such as sewing, gluing, or using clips. We recommend having them installed by a professional stylist for the best results.
8. What is the return and exchange policy?
We offer a 30-day exchange policy on unused and unaltered products. If you're not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
9. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy for more details.
10. How can I contact customer service?
You can reach our customer service team via email at [email protected]. Our team is available Monday through Friday, 9 AM to 5 PM UK GMT.
11. Are your hair extensions ethically sourced?
Yes, at Luxury Lace Hair, we ensure that all our hair extensions are ethically sourced. We work closely with our suppliers to maintain high ethical standards.
12. Do you offer custom orders?
Yes, we offer custom orders to cater to your specific needs. Please contact our customer service team with your requirements, and we'll be happy to assist you.
13. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
14. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
15. Do you offer discounts for bulk purchases?
Yes, we offer discounts and special deals. Please keep an eye out for these via email and via our social media pages.